1. Introduction
Do Well OT is committed to protecting the privacy and confidentiality of all personal and health information collected in the provision of our services. In accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988, this Privacy Policy explains how we collect, use, disclose, store, and secure your personal and health information. This policy applies to all clients and stakeholders, including those referred by other health professionals or third-party agencies.
2. What Information We Collect
2.1 Personal Information
We collect personal information that is necessary to provide you with the best possible occupational therapy services. This may include:
• Basic Details: Name, date of birth, gender, contact details (address, telephone numbers, email).
• Identification: Next of kin or emergency contact details.
• Other Personal Data: Occupation, employer, payment details, and referral source.
2.2 Health Information
As a health service provider, we also collect health information, which is a subset of personal information. This includes:
• Medical History and Conditions: Current and historical medical information, including diagnoses and treatments.
• Medical Records: Information relating to medical results, previous treatments, and consultations.
• Service-Related Data: Reason for referral, details of any other health or medical practitioners involved, and any relevant clinical notes.
Information may be collected directly from you, over the phone, via email, in person, or from third parties (e.g., your general practitioner, family member, or carer) with your consent.
3. Why We Collect Your Information
Your information is collected for purposes that include:
• Service Delivery: To provide high quality, personalised occupational therapy services.
• Understanding Your Needs: To better understand your circumstances and plan services that meet your current and future needs.
• Billing and Funding: To claim payment from funding bodies such as the Department of Veterans Affairs, Medicare, National Disability Insurance Scheme, or other insurance organisations.
• Quality Assurance: To monitor, evaluate, and improve the standard of care provided, including for accreditation, clinical audits, and staff training.
• Communication: To send correspondence, including reports or referrals to other healthcare providers as necessary.
• Compliance: To meet our legal obligations, including mandatory reporting requirements and data provision to government agencies when required.
4. How We Use and Disclose Your Information
4.1 Use of Information
Your personal and health information will only be used for the primary purpose for which it was collected or for a directly related secondary purpose. These purposes include:
• Delivering effective occupational therapy services.
• Facilitating referrals and communication with other health providers (with your consent).
• Managing billing and claims with relevant funding bodies.
• Quality assurance, risk management, and evaluation of service delivery.
4.2 Disclosure of Information
We will not disclose your information to third parties without your consent, except where:
• Disclosure is required or authorised by law.
• It is necessary for the provision of healthcare services (e.g., to your general practitioner, hospital, or home modification service provider).
• We are required to meet reporting obligations under specific legal or regulatory frameworks.
In certain circumstances, sensitive health information may be shared with your next of kin, legal representatives, or guardians if you have previously consented or if you are unable to provide consent yourself.
5. How We Store and Protect Your Information
Do Well OT takes all reasonable steps to ensure that your personal and health information is stored securely using a range of safeguards including:
• Electronic Security: Firewalls, data encryption, and virus scanning.
• Access Controls: Administrative, physical, and technical restrictions to ensure that only authorised personnel can access your data.
• Paper Records: All paper records are stored securely and are subsequently transferred to electronic records before being securely destroyed.
Regular reviews of our security measures are undertaken to maintain the integrity and confidentiality of your information.
6. Data Retention
Your personal and health information is retained on our internal electronic database indefinitely following the conclusion of services. Paper copies of your information are transferred to electronic storage and then securely destroyed. This retention policy ensures we can provide continuous and effective service and meet our legal obligations.
7. Accessing and Amending Your Information
You have the right to access and request corrections to any personal or health information we hold about you. Requests may be made in writing (via email or letter) and will be responded to promptly, except where:
• The request is likely to have an unreasonable impact on the privacy of other individuals.
• The request is frivolous or vexatious.
• Legal or other privacy obligations prevent access.
8. Contacting Us
Do Well OT values your privacy and is committed to addressing any concerns you may have regarding our handling of your personal and health information. For any queries, complaints, or requests regarding this Privacy Policy or your personal information, please contact us at:
Address: PO Box 631, Blackwood SA 5051
Phone: 0438 451 337
Email: admin@dowellot.com.au
Should you remain unsatisfied with our response, you may contact the Office of the Australian Information Commissioner for further assistance.
9. Policy Review
This Privacy Policy is reviewed annually and updated as necessary to ensure ongoing compliance with the Privacy Act 1988 and related Australian privacy laws. We encourage you to review this policy periodically to stay informed about how your information is protected.
By engaging with our services, you acknowledge that you have read and understood this Privacy Policy. Do Well OT is committed to maintaining the confidentiality and security of your personal and health information in accordance with our legal obligations and best practices in healthcare.
Copyright © 2026 Do Well OT - All Rights Reserved.
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